Privacy Policy

1. Who We Are

Flight Delay Claims Ltd (15981515) is a company dedicated to helping passengers claim compensation for flight delays under UK and EU law. For the purposes of data protection legislation, we act as the data controller for your personal data.

Contact Details:

• Registered Address: 6 Winsor drive, Shrewsbury, SY3 5DJ
• Email: info@flight-delay-claims.com

2. What Information We Collect

We collect and process personal data necessary to provide our flight delay compensation services. This includes:

Personal Information

• Identity Details: Name, email address, postal address, and phone number.
• Flight Information: Airline, flight number, booking reference, flight date, and details of the delay.
• Payment Details: Bank details for processing compensation payments (collected only when necessary).
• Additional Information: Any other information you voluntarily provide through our online forms, email, or telephone communications.

Technical and Usage Information

• Automatically Collected Data: Your IP address, browser type, device information, time zone settings, and website usage details (e.g. page visits, referral sources).
• Cookies and Similar Technologies: We may use cookies to enhance your experience and to collect anonymous analytics data.

3. How We Collect Your Data

We collect your personal data through:

• Direct Interactions: When you fill in our claim form, contact us via email, telephone, or other means.

4. How We Use Your Data

We use the information we collect for the following purposes:

• Claim Processing: To assess and process your flight delay compensation claim.
• Communication: To contact you regarding your claim, provide updates, and respond to your inquiries.
• Legal and Regulatory Compliance: To comply with our legal obligations and to safeguard our rights.
• Service Improvement: For internal business operations, including data analysis, research, and enhancing our services.

We will never sell your personal data to third parties.

5. Lawful Basis for Processing

We process your personal data on one or more of the following legal bases:

• Contractual Necessity: To fulfil our obligations in processing your claim.
• Legal Obligation: To comply with applicable laws and regulatory requirements.
• Legitimate Interests: For the purposes of improving our services, fraud prevention, and service administration.
• Consent: Where you have provided explicit consent.

6. How We Share Your Data

Your personal data may be shared with:

• Airlines and Relevant Authorities: To pursue your flight delay claim on your behalf.
• Service Providers: Such as IT support, legal advisors, and payment processors who assist us in delivering our services.
• Regulatory and Law Enforcement Bodies: When required by law or to protect our rights and the safety of our users.
• Third-Party Partners: In the context of marketing communications or analytics, but only with your consent or under strict data protection agreements.

Any third parties with whom we share your data are contractually obligated to protect it in accordance with UK data protection laws.

7. International Data Transfers

We may transfer your personal data outside the UK or European Economic Area (EEA) when necessary. In such cases, we ensure that appropriate safeguards are in place (e.g., standard contractual clauses) to protect your data in accordance with applicable data protection legislation.

8. Data Retention

We retain your personal data only for as long as necessary to:

• Process your flight delay claim and provide our services.
• Comply with our legal, accounting, or reporting obligations.

Claim Data:

Typically retained for 3 months after the conclusion of your claim.

Financial Data:

Retained for the period required by tax and legal obligations.

Once your data is no longer required, it will be securely deleted or anonymized.

9. Your Data Protection Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Ask us to correct any inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data under certain circumstances.
• Right to Restrict Processing: Ask us to limit the processing of your data.
• Right to Data Portability: Request your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: Object to our processing of your personal data, particularly for direct marketing purposes.
• Rights related to Automated Decision Making and Profiling: Request human intervention if decisions affecting you are made solely on automated processes.

To exercise any of these rights, please contact us using the details provided in Section 13. You also have the right to lodge a complaint with the ICO if you believe our processing of your data violates your rights.

10. How We Protect Your Data

We are committed to ensuring your personal data is secure. We have implemented appropriate technical and organizational measures to protect your data against unauthorized access, accidental loss, or destruction. These measures include:

• Data encryption on secure servers.
• Protection by access controls and firewalls.
• Strict access controls ensuring that only authorized personnel have access to your data.

11. Cookies

We use cookies and similar technologies on our website to:

• Enhance your browsing experience.
• Collect anonymous analytical data to help us improve our site.
• Personalize content and offer social media features.

You can control or delete cookies via your web browser settings.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.

13. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our data processing practices, or if you wish to exercise your data protection rights, please contact us at:

• Email: info@flight-delay-claims.com
• Postal Address: 6 Winsor drive, Shrewsbury, SY3 5DJ

If you are unsatisfied with our response, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) by visiting
www.ico.org.uk

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal data as described herein.